Should you remind your customers before cleaning?
As a window cleaner, a little reminder to your customers before each visit can go a long way. Not only does it ensure they’re prepared for your arrival, but it also cuts down on issues like locked gates, secured pets, and forgotten payments. Here’s a quick guide to why reminders are valuable and how automating these messages can save you time while keeping your schedule smooth.
Reduces access issues and locked gates
A friendly reminder lets customers prepare for your arrival. This means they’re more likely to unlock gates, put pets indoors, and keep any other access areas clear. By giving them a heads-up, you’ll avoid delays and missed cleanings. Sending a reminder a day or two in advance is usually enough for customers to plan ahead without disrupting their own schedules.
Improves customer satisfaction and builds trust
When customers know when to expect you, they feel more valued and can trust your professionalism. A simple “We’ll be there tomorrow” message reassures them that you’re organized and respectful of their space. This added layer of communication builds customer loyalty, making them more likely to stick with your service and recommend you to others.
Encourages timely payment and reduces the risk of chasing invoices
Customers who know you’re coming are less likely to forget payments, especially if you remind them about your preferred payment method in the message. If you’re due for payment on the day, remind customers to leave cash, transfer online, or have funds ready in their chosen method. It also makes follow-ups easier if they’ve agreed to be prepared for the payment.
Reduces no-show visits and saves time
Nobody likes arriving at a customer’s property only to find they’re out and that access is blocked. Reminders significantly reduce the chances of no-show visits, saving you time and money. By giving them a nudge, you’re also helping them prioritize your service and avoid last-minute cancellations or rescheduling requests.
Automate your reminders for maximum efficiency
Manually reminding each customer is time-consuming, but automating reminders can make a big difference. With software solutions, you can set reminders to go out automatically a day or two before each appointment. Tools like Squeegee, Cleaner Planner, and other scheduling apps let you customize messages and send them as texts or emails at your chosen time. Once set up, automated reminders take the workload off your hands, ensuring messages go out reliably for every appointment, every time.
Here’s a sample automated reminder you might consider:
> "Hi [Customer’s Name], just a reminder that we’ll be there tomorrow to clean your windows! Please make sure any gates are unlocked, and let us know if anything has changed. Thank you!"
This message covers all the bases—access, timing, and an option to reschedule if needed. By automating it, you can focus more on the actual job and less on administration.
Gives you a professional edge
A well-organized business stands out. When customers receive timely reminders and see that you’re proactive about communication, it leaves a positive impression. This professionalism encourages word-of-mouth referrals and sets your service apart from others who may be less consistent in keeping clients informed.
Make it easy for yourself
Reminding customers of their upcoming window cleaning appointment can improve access, reduce no-show visits, and streamline payment collection. Automation is key to saving time—set up your reminders to go out automatically so you never miss a beat. In the end, this small step not only saves you administrative time but also enhances customer satisfaction and builds trust. Investing in automated reminders means your business runs more smoothly, giving you the freedom to focus on delivering top-notch service.